Dealing with COVID-19
We understand that the current situation with COVID-19 can be worrying and unsettling. Below are some downloadable PDF leaflets with information on different aspects of coping with your current situation.
For other information on COVID-19 please follow government guidence and check for updates regularly, you can find more information here: https://www.gov.uk/coronavirus
If you are shielding, isolating or cannot get to the surgery to hand in a repeat prescription slip, we recommend you download the NHS app. If you have any issues while downloading the app you can follow these downloadable instructions.
Important information on prescriptions during the COVID-19 pandemic:
- Order repeat prescriptions in your usual quantities at the usual time. Over ordering of your medicines may mean someone else has to go without their medicines
- Order your usual prescription online or by an app. Do not go to your GP practice or pharmacy to order prescriptions and only phone them if you cannot order online or by an app. You can order repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available. You can find out about ordering medicines online at www.nhs.uk
- If you have a prescription to collect:
- If you are 70 or over, have a long-term health condition or are pregnant you should arrange collection by a relative or friend, or ask your pharmacy for advice about delivery
- Ask any relatives and friends who are delivering your medicines to make sure they have seen you pick up the bag
- If your medicines are being delivered make sure you keep a safe distance when you receive them.
- For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff
- Pharmacies may have altered opening times to manage their workload
- Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.
The NHS and Government are aware that during this time of uncertainty there are a lot of questions people may have. Below is a downloadable PDF of frequently asked questions with answers.
Domestic Abuse During COVID-19
If you need support during COVID-19 with domestic abuse, please follow this link: https://safelives.org.uk/news-views/domestic-abuse-and-covid-19
Here is an update from Wycombe Womans Aid: https://teamnet.clarity.co.uk/Library/Public/3fc16aaa-bdb6-47b6-ba1c-ab9800fb81c9
The bereavement work of Cruse has a special section on Coronavirus and a helpline phone number which could be very helpful. https://www.cruse.org.uk/get-help/coronavirus-dealing-bereavement-and-grief
Support for People with Learning Disabilities during COVID-19
People with learning disabilities face considerable health inequalities and this will be no different during the COVID-19 outbreak. Below is a selection of resources which are available for people with learning disabilities, their families and paid-for carers:
Public Health England has produced a document explaining why it’s so important for people to keep their distance from others during the coronavirus crisis.
Beyond Words has produced this ‘Beating the Virus’ book to help people to understand what to do if they have Coronavirus and how to keep themselves, and those who they care about, safe. It’s available to download for free.
Photosymbols has produced this poster which explains how people can stay safe during COVID-19. It’s available to print out so it can be displayed, as needed.
Learning Disability England has produced a series of information on its website designed to explain, provide essential information, and keep people in touch with each other.
COVID-19 Help us help you
We are working very hard at Haddenham Medical Centre to find the best ways to care for our patients during this new Coronavirus pandemic. To do this we need to protect both our patients and our staff.
What is the current situation?
We are already seeing a large increase in workload with many more phone calls coming into the practice and more requests for repeat prescriptions. The local hospitals are under pressure and this is having a knock-on effect on us. At the same time, healthcare workers recognise that they are at increased risk of infection due to repeated contact with the public so we must also plan for staff absences to keep everyone safe.
What are we doing?
We are meeting regularly as a team to review the service we can provide. We have clear plans for managing various possible scenarios. In line with Government guidance, we are concentrating on providing urgent care and so we are expanding our successful telephone triage system for patients who feel they have an urgent problem. Consequently, we will be suspending routine health checks and monitoring. You might find that some systems that you are used to using at the surgery, such as the touchscreens and automatic blood pressure monitor, will not be available. We are doing everything we can to reduce infection risk.
How can you help us?
Please use our service responsibly and be a ‘patient’ patient considering the added pressures under which we are all currently working. Do NOT enter the surgery if you have a fever or a new, continuous cough – this will put other patients and our staff at risk. Use the 111 online service (or ring 111 if unable to use this) if you are worried about having the new Coronavirus. Use our online Patient Access system as much as possible – for example, for ordering repeat prescriptions and checking results. Repeat prescriptions may take longer to process at this time.
How can you help yourselves and each other?
Continue to wash your hands regularly. Please follow the NHS advice given even though this may be difficult. Take care of the elderly and those vulnerable in our community – make phone contact with them regularly and offer help if you can. Be wary of online sources of information and limit your time on media sources if you are feeling anxious. Stick to reliable sources of information such as the NHS website. Be kind to each other and keep safe.
We will be updating our website and coordinating with our Patient Participation Group as often as we can. For those with access, our Facebook page will be quickest and easiest way for us to keep you informed (https://www.facebook.com/HaddenhamMedicalCentre).
Mental Health 24/7 Helplines
A new telephone helpline for mental health advice has been launched in Buckinghamshire. It will operate during the pandemic 24 hours a day, seven days a week and temporarily replaces 111 for people who need mental health care and their situation is not life threatening.
Residents of all ages can call for advice about how to manage symptoms, to find out when and where to get help and to access support from mental health professionals. During office hours, people who already use MH services should contact services directly using the phone numbers in their care plan.
Adult helpline: 01865 904997
Children and Young People: 01865 904998.
CAMHS 24/7 Helpline
CAMHS have opened a 24/7 helpline to support the NHS 111 line. Calls will be diverted to this helpline where there are mental health concerns for children/ young people.
Alternatively families can call direct to: 01865 904998. Please note this number is temporary to help cope with the current Covid19 crisis.
The Single Point of Access (SPA) is also open from Monday to Sunday 8am to 8pm on 01865 901951.
United, we will support the most vulnerable in our RAF community.
We are living in unprecedented times – globally, as a nation, and for every one of us as we deal with the effects of the ongoing COVID-19 crisis in our own lives.
As a charity, we are facing a £10 million impact on our finances this year. But at the same time, we are acutely conscious that many RAF veterans and their loved ones are particularly vulnerable during these difficult times.
Members of our RAF community are struggling and we cannot stand by.
We are working tirelessly to mobilise volunteers to deliver four emergency projects to combat the issues we are finding daily.
Visit this website for more information.
A new charity has been set up that is designed to help people and families affected by the coronavirus. Their purpose is to provide a helpline for all individuals who need to speak to someone in these very uncertain and emotional times, when their loved ones may be ill in hospital or have sadly passed away. For all information you may need, please visit the National Bereavement Partnership.
- NHS dental practices are providing urgent telephone advice and triage. If you have a regular dentist you should call them as a first step. Please do not visit the practice. The dentist will assess your situation over the phone, including giving advice and, if needed, prescriptions for painkillers or antibiotics which can then be collected from or delivered by a local pharmacy.
- If you don’t have a regular dentist and need urgent dental advice, call NHS 111.
- If your dentist or NHS 111 think that you need urgent face-to face treatment, they will refer you for local urgent dental care so that any necessary emergency dental treatment can be carried out.
- If a face-to-face appointment is necessary, you will be advised on what to do. Urgent dental centres have measures in place to minimise any risk from coronavirus
- Please do not visit A&E departments with dental problems.
Support from the Royal British Legion
The Legion continues to provide much needed support to the Armed Forces community, especially those who may be feeling more isolated than ever at this time, in a number of ways:
- The Legion’s contact centre remains fully operational to support the Armed Forces community and can be reached on 0808 802 8080 (8am-8pm, seven days a week) or at firstname.lastname@example.org. We have broadened some of our specialist services , for example , our Benefits , Debt and Money Advice team are able to offer income maximisation advice to those members of the Armed Forces Community , Veterans , their families and Carers who have been impacted by Covid 19
- The Legion continues to operate the Veterans’ Gateway along with a network of Armed Forces organisations. The Gateway supports veterans and their families across a range of issue including housing, employment and finances. Advisers are available 24 hours a day, seven days a week, on 0808 802 1212 or through www.veteransgateway.org.uk.
- Legion Branches are undertaking a range of activities to help the vulnerable in their communities, including operating a telephone buddy service to support vulnerable individuals and our wider community. If you are aware of vulnerable individuals needing assistance then please contact us on 0808 802 802 8080
- Our Branch Community Support volunteers are exploring ways to provide remote support to beneficiaries.
- The Legion continues to operate its 6 care homes providing residential, nursing and specialist dementia care to approximately 450 veterans and their dependents.