Appointments

All GP appointments are now booked through our online booking system: https://florey.accurx.com/p/K82028.

The booking link is available Monday to Friday between 08:00 and 18:30 and can be used for both same-day and routine appointments. All requests are reviewed by our clinical team and appointments are allocated according to clinical urgency. Once your request has been assessed, you will receive either a message or phone call with an appointment time or details of an alternative treatment option.

Although the system advises that requests may take up to 48 hours to be processed, we aim to review and respond to requests on the same day whenever possible.

Please note that blood test and nursing appointments cannot be booked using the online link. These appointments must be arranged by contacting the reception team by phone or in person at the reception desk.

The online system can also be used for administrative requests, including:

• Requesting a private referral
• Requesting a fit note
• Requesting blood test results

Please note that repeat medication requests cannot be submitted through this system.

A member of our Patient Participation Group (PPG) has created a helpful guide explaining how to use the new booking system. Click here for more information.

If you are unable to complete the online form, please contact reception and a member of the team will be happy to complete it with you over the phone.

GP telephone assessment is a national system that has been developed and tested by the NHS Institute. The evidence shows that of all the requests for appointments, only approximately one third actually need to see a GP, one third needed to be seen by another member of the primary healthcare team and one third do not need to see anyone – the issue can be dealt with over the telephone.

This system will enable us to run more efficiently, better manage the demand for appointments and will ensure that those who need to see a GP should find it easier to be seen. The system should run more effectively for patients and the practice ensuring that the best service is accessed for each patient dependent on clinical need and assessment.

Since all appointment requests will initially be assessed by a GP, the GP can make a clinical assessment as to how quickly a patient needs to be seen and can book the appropriate appointment. For most patients this will continue to be on the same day but for a few patients this may mean a few days in advance. This may be particularly useful for patients who work. 

We have built into the surgery session a number of telephone assessment slots throughout the day. Patients will be able to request a specific GP to call them back if the GP has availability. Our aim is that this will happen whenever possible but we cannot guarantee this since it will depend also on the individual GP workload. It is helpful if you don’t mind which GP calls you; in this case one of the GPs working that day will call you – they will all have access to your complete medical record.

A home visit by a doctor or a specialist paramedic is available for patients who need to be seen and are too ill to attend the surgery in person.  A visit can be requested by telephoning the surgery before 10:00am.

A doctor will always ring first to assess the suitability of the request.  As facilities at the surgery for examination and treatment are so much more comprehensive, it is in your best interest to attend for an appointment rather than requesting a home visit. A doctor can also see four to six patients in the surgery in the same time required for a visit. 

Home visits are usually undertaken by our attached specialist paramedic.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

We have a texting/email service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by giving written consent to reception.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. 

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

We are fortunate to have Dr Kaiser Munir who is fluent in British Sign Language.

Insurance reports/medical forms are non-NHS work and therefore will attract a charge, this may take up to 4 weeks to be completed.